COVID-19 Protocols

Protocols & Procedures - COVID-19

Please be advised that these policies may change as we will continue to follow our local public health orders.

There are currently no Public Health Orders in place.

  • Face coverings are now optional in all indoor spaces, in the base area and in any line-up.
  • We will not be implementing any reservation system or limiting day ticket sales at this time.
  • We are asking everyone to still respect social distancing guidelines, inside and out.

  • Guests will be loaded on the lifts in their bubbles. Single riders will be allowed on all lifts.
  • Please respect other’s personal space by continuing to follow social distancing guidelines for the lift lines.
  • We have created safety plans, policies and procedures for each department.
  • We are highly encouraging a “cashless” experience. Credit/debit and gift cards are preferred.
  • We are highly encouraging our guests to pre-book and pre-pay for any lessons or rentals, to reduce the amount of time spent inside
  • Rentals will be cleaned and sanitized after each use.
  • In order to encourage the use of private lessons, the price will be reduced
  • We will still be offering our group lessons, however capacity will be reduced.
BACKDOOR LODGE
BackDoor Café 
Closed for the season
PANORAMA LODGE
Whisky Jack’s Lounge
No Public Health Orders in place
Please wait to be seated
Coyote Café 
No Public Health Orders in place
  • Employees will receive proper training on the new protocols and procedures as well as general hygiene practices
  • High touch surfaces and restrooms will be frequently cleaned and disinfected
  • Hand sanitizing stations will be provided throughout the resort
  • Please read and follow the direction of all signage

Q: Will you be open for the entire 2022/23 season?

A: We fully intend to remain open for the entire season and will/are making every effort to do so. Our  Closing Day is scheduled for April 9th, 2023

Q: Will I be required to wear a face covering?

A: As of March 11th, 2022, face coverings are optional in all indoor facilities, in any line-ups, the base area and while in Snow School lessons

Q: Do I need to pre-book or reserve my ski days?

A: We are not implementing any reservation system at this time

Q: What will lodge capacity be?

A: There is currently no capacity limit for the Lodge.

Q: Where is proof of vaccination required?

A: Currently, there are no Public Health Orders in place regarding proof of vaccination.

Q: Can I load the lift as a single?

A: Yes. Guests will be loaded in their “bubbles” or as a single rider if they arrived that way.

Q: Will rental equipment be cleaned after each use?

A: Yes. Rental equipment will be thoroughly sanitized after each use, and the whole building will be sanitized and cleaned throughout the day.

Q: Can I still rent equipment on the day of?

A: We are highly encouraging our guests to pre-book their gear. We have a fill-able form on our website (just fill it in, pay and email it) to make this process easier.

Q: Will you still be offering Snow School lessons?

A: Yes, we will still offer lessons. However we are encouraging guests to book private or “bubble” lessons and we highly suggest that you pre-book the lesson.

Q: How will you make sure that your staff know all the new policies and protocols?

A: Staff will be trained extensively on all the new policies and protocols, and regular site visits will ensure that everyone (guests as well as staff) are abiding by the rules.

Q: Will lift lines look different?

A: Yes, we will be encouraging physical distancing by reworking how our lift mazes are set. Please respect all signage.

Q: How will I know what changes are being implemented?

A: We have information on our website, as well as safety signage around the entire mountain or ask any helpful Team Member

Q: Can I still pay with cash?

A: HBMR will still be accepting cash, however we are encouraging a “cashless experience” – anyone who can pay with a card or gift card is encouraged to do so.

Q: Will parking be restricted?

A: We will not be restricting any parking; however we are asking guests to continue to obey any signage

Q: Are you offering any COVID-19 pass assurance?

A: If a closure happens during the season, we will offer a discount on the next season. Amount of discount will depend on when the closure happens and for how long.

Q: Will you still be having events?

A: Please check our website, call our Downtown Office or see Guest Services for specifics.

COVID-19 - Policies

2021/2022 Season’s Pass Purchases

In the event of another industry-wide shutdown either during or near the end of the season, we will do our best to protect our passholders while keeping HBM viable as a business. We would consider credits or deferrals but it would depend on the timing of the shut down.